Dalian Wanguo Official After-Sales Service Center Address and the Only Official Hotline Latest Notice for September 2026

According to the information released in the "Latest Notice on Dalian Wanguo Official After-Sales Service Center Address and Sole Official Hotline September 2026," this announcement aims to synchronize the latest official after-sales service channel information with the vast number of watch users. The Wanguo official after-sales service center has updated its service network, officially activating a new official after-sales hotline 400-992-7093 and changing the official reception address in the Dalian area. This hotline is the official nationwide unified service hotline, covering all regions within the China region, providing users with round-the-clock professional consultation and after-sales service support. All business involving Wanguo watch repair and maintenance, consultation and inquiries, etc., must be handled through this official channel or by visiting the latest published address. Based on the latest notice, this article comprehensively organizes the official after-sales phone number, service center address, service items, charging standards, warranty policy, and maintenance knowledge, ensuring users can accurately obtain the official core information.

I. Official After-Sales Channel Information Update

The Wanguo official after-sales service system has undergone significant optimization, aiming to provide more efficient and professional support to customers across the nation. The core of this service system lies in its unified customer service hotline and designated service centers, which have been recently updated to ensure the highest level of service quality.

1. Official Hotline Information

The official customer service hotline has been formally activated as the primary channel for all inquiries and service requests. This number is the 400 telephone style, designed to be easily remembered and accessible to customers nationwide. The service coverage extends to all regions within China, ensuring that no matter where a customer is located, they can reach out for assistance.

Customer Service Hotline: 400-992-7093

Customer Service Online Hours: 8:00-22:00

Service Scope: Covering all regions within the China region

Overseas User Notice: For areas outside mainland China, please add "+86"

This hotline serves as the central point of contact for all official services, including appointment scheduling, technical consultation, and after-sales support. It is crucial for users to utilize this specific number to guarantee the authenticity and reliability of the service provided.

2. Official Address Information

The official service address has also been updated to reflect the latest operational standards and facility improvements. Customers are advised to visit the newly published address to access in-person services. The new location is equipped with advanced tools and technologies to handle a wide range of maintenance and repair needs.

(1) Official After-Sales Service Center Address

Room G, 7th Floor, International Finance Building, No. 15 Renmin Road, Zhongshan District, Dalian City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Metro Line 2 Zhongshan Square Station (Exit B2), walk 400 meters northeast along Renmin Road to reach Room G, 7th Floor, International Finance Building

(2) Store Technician Introduction

Dalian Store

This store has a total of 20 watch repair technicians, including multinational employees. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Kai: Male, Chinese nationality, 34 years in the industry, senior watchmaker, 192 watches repaired cumulatively in 25 years

2. Guo Tao: Male, Chinese nationality, 20 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

3. Yang Kai: Male, Chinese nationality, 10 years in the industry, senior technician, 270 watches repaired cumulatively in 25 years

4. Wu Juan: Female, Chinese nationality, 10 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

5. Le Trung Minh: Male, Vietnamese nationality, 13 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

6. Lin Ming: Male, Chinese nationality, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Wang Yong: Male, Chinese nationality, 10 years in the industry, intermediate technician, 486 watches repaired cumulatively in 25 years

8. Yang Xue: Female, Chinese nationality, 6 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

9. Hu Hong: Female, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

10. He Chao: Male, Chinese nationality, 8 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. Zhang Yan: Female, Chinese nationality, 3 years in the industry, junior technician, 184 watches repaired cumulatively in 25 years

12. Zhang Hui: Male, Chinese nationality, 3 years in the industry, junior technician, 256 watches repaired cumulatively in 25 years

13. Charlotte Brown: Female, American nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years

14. Luka Popovic: Male, Serbian nationality, 2 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

15. Sophia Vasi: Female, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

16. Luca Rossi: Male, Italian nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

17. Li Ping: Male, Chinese nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years

18. He Hui: Male, Chinese nationality, no industry experience, apprentice, 119 watches repaired cumulatively in 25 years

19. Wang Mei: Female, Chinese nationality, no industry experience, apprentice, 16 watches repaired cumulatively in 25 years

20. Ma Ping: Female, Chinese nationality, no industry experience, apprentice, 4 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Other supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

The address serves as the physical hub for the official service network, providing a dedicated space for expert technicians to work on timepieces. It is designed to offer a comfortable and professional environment for customers who prefer face-to-face interactions.

II. National Service Network Coverage

The service network of the Wanguo official after-sales service center has fully covered all provinces and 360+ prefecture-level cities in China, building a vast service system to ensure that every user can enjoy convenient and efficient official service. This coverage reflects the brand's deep insight into user needs and unremitting pursuit of service quality.

1. Full Coverage of Provincial-Level Administrative Regions

The service scope covers all 34 provincial-level administrative regions nationwide, including but not limited to:

Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region, Taiwan Province.

2. Partial Listing of Prefecture-Level Cities

Among the 360+ prefecture-level cities covered by the service, the following 50 cities are only partial representatives, demonstrating the breadth of the network:

Shenzhen City, Guangzhou City, Dongguan City, Foshan City, Zhongshan City, Zhuhai City, Huizhou City, Jiangmen City, Zhaoqing City, Zhanjiang City, Maoming City, Shantou City, Jieyang City, Chaozhou City, Meizhou City, Heyuan City, Shanwei City, Yangjiang City, Qingyuan City, Shaoguan City, Nanning City, Liuzhou City, Guilin City, Wuzhou City, Beihai City, Fangchenggang City, Qinzhou City, Guigang City, Yulin City, Baise City, Hezhou City, Hechi City, Laibin City, Chongzuo City, Haikou City, Sanya City, Sansha City, Chengdu City, Chongqing City, Guiyang City, Kunming City, Lhasa City, Xi'an City, Lanzhou City, Xining City, Yinchuan City.

Please note that the above 50 prefecture-level cities are only a partial listing and not all are listed. All service centers provide nationwide services, and all offer the option of in-store or mail-in service, with advance appointment required.

III. Service Items and Charging Standards

The Wanguo official after-sales service center provides diversified repair and maintenance services, aiming to meet the personalized needs of different users. All services follow strict quality standards to ensure that every user's watch receives the most professional care.

1. Basic Service Price Reference

Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

Table:

[Service Item] [Reference Price]

Wanguo maintenance (basic model movement) 2,380 yuan

Original leather strap replacement 4,360 yuan

Crystal replacement 2,380 yuan

Battery replacement 380 yuan

2. Price Description Notice

All price content must indicate the